Mbi8 apk Privacy Policy – Our Commitment to Protecting Your Data

Mbi8 apk ("we", "our platform") is committed to protecting the privacy of every member who uses our services. This Privacy Policy ("Policy") explains our practices regarding the collection, use, storage, and disclosure of personal information provided by you ("you", "member") when using the mbi8 apk online platform, accessible via https://mbi8apk.best and our official mobile app.

The mbi8 apk platform provides online entertainment services to users in Malaysia, covering Live Casino with real dealers, slots, Sports Betting on Malaysia Super League and EPL football, cricket, e-sports, and a wide range of other games. To deliver these services, we require certain personal information from you to ensure a safe, personalised experience that meets all legal requirements.

This policy applies to all information collected by mbi8 apk across every channel through which you interact with our platform — including during account registration, when making deposits or withdrawals via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, while playing games, and when engaging with our customer support team.

Mbi8 apk collects various types of information from you when you use our platform. This collection is carried out solely for legitimate purposes that are necessary to deliver a quality service to you. The following are the categories of information we collect:

a) Information You Provide Directly:

• Full name as stated on your MyKad or passport.
• Email address and mobile number for communication and account verification purposes.
• Date of birth to verify that you meet the minimum age requirement of 18 years.
• Account password (stored in hashed form and not human-readable).
• Payment method details used — including the account holder name for DuitNow, TnG e-wallet account number, GrabPay, Boost, or ShopeePay account, and FPX account information. We do not directly store credit card numbers or full banking details.
• Identity verification documents (MyKad or passport) submitted during the KYC process where required.

b) Automatically Collected Information:

• IP address and general location information (state, city) for security and fraud detection purposes.
• Device type, operating system, and browser version used.
• Platform usage data — including games played, session duration, wagering amounts, and transaction history.
• Account login and logout activity logs.
• Cookie data and similar tracking technologies (detailed in Section 7).

Mbi8 apk uses the personal information collected for legitimate, stated purposes only. We will not use your data for any other purpose without notifying you in advance or obtaining your consent where required. The following are the primary purposes for which your data is used:

• Service Provision: To manage your account, process deposits and withdrawals, and give you access to all games on the mbi8 apk platform.
• Identity Verification: To verify that you meet the age and membership eligibility requirements, and to comply with KYC (Know Your Customer) obligations mandated by applicable law.
• Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, money laundering, and any other unlawful activity that may occur through the platform.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance whenever needed.
• Service Communications: To send you important account-related notices, such as deposit confirmations, security alerts, and terms updates.
• Marketing Communications (with consent): To keep you informed about mbi8 apk promotions, bonuses, new games, and exclusive offers — only if you have opted in to receive them.
• Platform Updates: To analyse aggregate usage patterns in order to improve the design, performance, and overall experience of the mbi8 apk platform.
• Legal Compliance: To fulfil legal obligations, comply with directives from lawful authorities, and protect mbi8 apk's legal rights where necessary.

Mbi8 apk does not sell, rent, or trade members' personal information to third parties for marketing or commercial purposes. However, there are limited situations where we may share your information with specific parties, all for legitimate purposes:

a) Payment Service Providers:

When you make a deposit or withdrawal via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, the transaction information required will be shared with the relevant payment service provider to facilitate processing. These providers are bound by confidentiality agreements and may only use your information for transaction processing purposes.

b) Game Providers:

The mbi8 apk platform partners with world-class Live Casino and slots providers. To enable you to play, certain information such as your player ID and account balance may need to be shared with the relevant game provider. All providers we work with are bound by strict data confidentiality agreements.

c) Legal Requirements:

Mbi8 apk may be required to disclose your personal information to the relevant authorities where mandated by law, court order, or direction from a lawful regulatory body. This includes investigations related to fraud, money laundering, or other criminal activity.

d) Business Transfers:

In the event of a merger, acquisition, or asset transfer involving mbi8 apk, members' personal information may be transferred as part of that transaction. In such circumstances, the recipient of the data will be bound by a privacy policy that is at least equivalent to this one.

Mbi8 apk invests seriously in security infrastructure to ensure your personal data is protected to the highest standard. We employ multiple layers of technical and organisational security measures:

• 256-bit SSL/TLS Encryption: All communications between your browser or app and the mbi8 apk servers are encrypted using 256-bit SSL/TLS protocol — the same standard used by leading banking institutions.
• Data-at-Rest Encryption: Sensitive data stored in our databases — including passwords (in hashed form), financial information, and identity documents — is encrypted using strong algorithms.
• Strict Access Controls: Access to members' personal data within mbi8 apk is restricted to staff who genuinely require it to carry out their responsibilities, based on the principle of least privilege.
• Threat Detection System: We employ continuous security monitoring and intrusion detection systems (IDS/IPS) to detect and respond to any security threats in real time.
• Regular Security Audits: Independent third parties conduct regular security audits and penetration testing to identify and address potential vulnerabilities.
• Data Backup: Data is backed up regularly to a secure, separate location to ensure service continuity and data recovery in the event of an incident.

That said, it is important to understand that no security system can guarantee absolute 100% protection. You also play an important role in keeping your account secure — keep your password confidential, avoid easily guessable passwords, and never share your login credentials with anyone. If you suspect your account has been compromised, contact the mbi8 apk support team immediately.

Mbi8 apk retains your personal data only for as long as necessary for the purposes outlined in this Policy, or as required by applicable law. Different retention periods apply to different categories of data:

• Active Account Data: For as long as your account remains active on mbi8 apk, we retain all account information necessary to provide our services.
• Data After Account Closure: Upon account closure, we retain certain information for the period required by law — typically between 5 and 7 years — for legal compliance, financial auditing, and the resolution of any outstanding disputes.
• Financial Transaction Records: Records of all deposits, withdrawals, and financial transactions via DuitNow, TnG eWallet, GrabPay, Boost, ShopeePay, and FPX are retained for a minimum of 7 years in compliance with Malaysian financial law requirements.
• Game Records: Game session data and betting history are retained for a minimum of 90 days for dispute resolution purposes, and may be kept longer for security analysis.
• Security Logs: Access logs and security logs are retained for a minimum of 12 months for security incident investigation purposes.

Once a retention period expires and there is no legal obligation or legitimate interest requiring further storage, your data will be securely deleted or anonymised so it can no longer be linked to you.

Mbi8 apk uses cookies and similar tracking technologies to enhance your experience on our platform, ensure security, and understand how our platform is being used. Below is an overview of the types of cookies we use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function — including maintaining your login session, remembering your language preference, and ensuring financial transactions are processed securely. Disabling them will affect core platform functionality.
• Performance & Analytics Cookies: We use analytics tools to understand how members interact with the mbi8 apk platform in aggregate — for example, the most frequently visited pages, time spent in each section, and points where users exit. This data is used to improve the platform's design and performance.
• Functional Cookies: These cookies remember your preferences — such as display settings, favourite games, and communication choices — to deliver a more personalised experience on your next visit.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and keep your account secure throughout your gaming sessions.

You can control or disable cookies through your browser settings. However, please note that disabling certain cookies may affect the functionality of the mbi8 apk platform. For guidance on managing cookies in your browser, refer to your browser's help documentation.

As a data subject, you have certain rights regarding the personal information held by mbi8 apk. These rights are in accordance with the provisions of the Personal Data Protection Act 2010 (PDPA) of Malaysia. Below are your rights and how to exercise them:

• Right of Access: You have the right to request a copy of the personal information we hold about you. Submit a data access request to support@mbi8apk.best and we will process it within 30 business days.
• Right to Rectification: If you find that the information we hold about you is inaccurate or incomplete, you have the right to request a correction. You can update much of your personal information directly through your account settings.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your personal data. However, this right is limited where we have a legal obligation to retain that data or where it is required for the resolution of an ongoing dispute.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain circumstances — for example, while you are disputing the accuracy of the data or objecting to its processing.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, with no justification required.
• Data Portability Right: In certain circumstances, you have the right to receive your personal data in a machine-readable format to facilitate transfer to another service provider.

To exercise any of the above rights, please contact the mbi8 apk privacy team by email at support@mbi8apk.best, stating the right you wish to exercise and the relevant details. We will verify your identity before processing the request to ensure your data remains secure.

Mbi8 apk strictly prohibits use of the platform by individuals under the age of 18. Our platform provides adult entertainment services that are not suitable for children or minors. We do not knowingly collect any personal information from underage individuals.

If we discover or are notified that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to:

• Suspending the account in question immediately while an investigation is carried out.
• Deleting all personal information associated with the account.
• Refunding any deposits made (less any winnings earned, which will be voided).

If you are a parent or guardian and suspect that your child has accessed or registered on the mbi8 apk platform, please contact us immediately at support@mbi8apk.best. mbi8 apk encourages parents to use parental control software and to have open conversations with their children about the risks of online gambling.

Mbi8 apk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or platform service improvements. When we make material changes to this Policy, we will notify you through one or more of the following methods:

• Pop-up notices or banners displayed when you log in to your mbi8 apk account.
• Notification email sent to the address registered on your account.
• Announcements displayed on the mbi8 apk platform homepage.

The "Last Updated" date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically to stay informed about how we handle your personal information.

Your continued use of the mbi8 apk platform after any amendments take effect constitutes your acceptance of the updated policy. If you do not agree with any of the changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or how mbi8 apk handles your personal data, please don't hesitate to reach out. Our team is here to help:

• Email: support@mbi8apk.best — this is the preferred channel for all privacy and data protection enquiries. Please write "Privacy Enquiry" in your email subject line.
• Live Chat: Available 24 hours a day, 7 days a week directly on the mbi8 apk platform for general enquiries and immediate assistance.
• WhatsApp: Reach our support team via WhatsApp for faster assistance.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data access or deletion requests, processing may take up to 30 business days, and we will notify you if a longer timeframe is required.